Parents and Guardians

• ALL children MUST be supervised at all times by a responsible adult or carer who MUST remain within the building at all times.
• Management reserves the right to refuse admission at their discretion.
• Adults are fully responsible for:
• Supervising their children at all times.
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• Ensuring children use the equipment safely.
• Explaining and enforcing the rules of play with their children.
• Prohibited Behaviors: Climbing on netting, slides, or external play structures.
• External food or drinks are not allowed in the centre. Complimentary water and a café service are available.
• Arrive and leave promptly to allow sanitation between sessions. Each play session is 90 minutes.
• Food and drinks must be consumed at the tables. They are strictly prohibited in the playframe.
• Ensure children use the toilets and wash their hands before entering the playframe. Supervise them in the toilets as needed.

Cancellation and Refund Policies

• No refunds are given for unattended bookings or booking errors. However, we’re happy to reschedule with at least 24 hours’ notice.

General Terms and Conditions

• During busy periods, please arrive at your booked time to enjoy the full session.
• Operating hours may vary. Please check our website for the latest information.
• For the last session of the day, please check closing times and last food order cutoffs to avoid disappointment.
• Outside food or drink is not permitted. For allergies, inform us when ordering as we accommodate dietary needs.
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• Safety Rules:
  • Socks must be worn by everyone on the playframe. 
  • Do not stand, climb or walk or run or stop midway down on the slides
  • Do not play in front of or at the bottom  of the slides
  • Do not climb on the netting or play frame.
  • No wrestling, tackling or shoving at either area.
  • No smoking, vaping, or use of e-cigarettes is permitted on-site.
  • Age-specific zones are enforced for the safety and enjoyment of all visitors.
  • Over-4s must not play in the toddler area.
  • Remove sharp objects, valuables, ties, or neck cords before entering the playframe. Secure glasses if needed.
  • Wear long-sleeved tops and trousers to minimize friction burns on slides.
  • Sick children or those with recent injuries should not visit Wacky Playland until 48 hours after recovery.
  • Chewing gum and toys are prohibited within the playframe.
  • Climbing on external structures, fences, or furniture is not allowed.
  • Children playing in the role play section must be closely supervised at all times and must not damage the equipment or toys.
  • Bullying, fighting, or disruptive behaviour will not be tolerated and may result in removal. 
  • CCTV is in operation for the safety of staff and visitors. Footage is used solely for security purposes.
•       All accidents or spillages should be reported immediately to staff to ensure swift handling.

Lost Property

• Wacky Playland is not liable for lost items. Items are left at the owner’s risk. A lost property box is available, but recovery is not guaranteed.

Party Terms and Conditions

• Booking and Deposits:
  • A non-refundable deposit is required at the time of booking.
  • Changes or cancellations require at least 24 hours’ notice. Deposits remain non-refundable.
  • Party bookings can only be rescheduled once.
• Party Day Procedures:
  • Confirm guest numbers the week before your party.
  • Payment is due upon arrival for the confirmed number of guests.
  • Arrive no more than 15 minutes before your party. Provide a guest list for smooth check-in.
  • Party areas are auto-allocated; specific requests cannot be guaranteed.
  • Cakes brought in must comply with UK Food Information Amendment (Natasha’s Law).
• Prohibited Items: Party poppers, confetti cannons, silly string, and piñatas are not allowed for safety reasons.
• If hiring mascots, entertainers, or face painters, provide advance notice and ensure they have valid insurance.

Self-Catered Parties

• Organizers are responsible for food safety and allergen management for all self-catered events.
• A non-refundable £50 deposit is required at booking, with the balance payable on the day.
• Food must remain in designated areas. It is prohibited in play zones.
• You must provide all necessary tableware and cleaning supplies.
• Use of Wacky Playland’s kitchen is not permitted.
• Full payment is required when booking any event.

For further assistance or specific inquiries, please contact a member of our team. We aim to make every visit to Wacky Playland safe, enjoyable, and unforgettable!