\Wacky Playland Terms and Conditions

Parents and Guardians

• All children must be supervised by a responsible adult or carer who must remain within the building at all times.
• Management reserves the right to refuse admission.

Cancellation and Refund Policies

• Refunds will not be provided for unattended bookings or booking errors. However, we are happy to reschedule your booking with at least 24 hours’ notice.
• If Wacky Playland must close due to unforeseen circumstances (e.g., severe weather), your booked play session or event ticket can be rescheduled at no additional cost. If you do not wish to reschedule, a refund will be processed.

General Terms and Conditions

• Timed sessions are operated during busy periods, so we recommend booking in advance to secure a space. Walk-ins may not be accommodated.
• Opening days and times may vary and are subject to change without notice. Please check our website or contact us for updates.
• If you book the last time slot, please confirm closing times and last food order cutoffs to avoid disappointment.
• Socks must be worn on the play equipment at all times by both children and adults. 
• Outside food or drink is not allowed unless prior arrangements have been made for allergies. Let us know if you have special dietary requirements.
• No smoking, including the use of vapes or e-cigarettes, is permitted anywhere on-site.
• For safety and hygiene, children who are unwell or have been unwell within the last 48 hours must not visit Wacky Playland.
• Fighting, bullying, or disruptive behaviour will not be tolerated under any circumstances.
• Jewellery, watches, or any sharp items must be removed before entering the soft play area.
• The Toddler and Sensory Area is designated for children aged 3 years and under and must be supervised by someone 16 years or older.
• CCTV is in operation for the safety and security of all customers and staff.
• All accidents or spillages must be reported to staff immediately.

Lost Property

• Wacky Playland is not responsible for lost or left-behind items. A lost property box is available, but we cannot guarantee items will be found or returned.

Party Terms and Conditions

• A non-refundable deposit is required at the time of booking.
• Parties can be rescheduled once with at least 24 hours’ notice. Deposits remain non-refundable.
• If Wacky Playland must close due to unforeseen circumstances (e.g., severe weather), your party can be rescheduled at no additional cost. If you do not wish to reschedule, the deposit remains non-refundable.
• Final guest numbers must be confirmed in advance, and payment will be expected based on these numbers.
• Birthday cakes or cupcakes brought to the venue must comply with Natasha’s Law.
• Party poppers, confetti cannons, silly string, and pinatas are not allowed for safety reasons.
• If hiring external entertainers, face painters, or mascots, insurance documents must be provided at least one week in advance.

Self-Catered Parties

• The person booking the party is responsible for food safety, allergens, and hygiene.
• A non-refundable deposit of £50 is required when booking, with the remaining balance payable on the day of the party.
• Party food must be consumed in the designated party area, and food or drink is not allowed on the play equipment or in the sports arena.